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Need help? You've come to the right place!

Need help? You've come to the right place!

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support requests 24
hours a day

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Want to speak with someone?
Our standard office opening hours are 0800 – 1730 Monday to Friday (excluding bank holidays).
Phone
020 8619 1200

Sales and Administration

Press 1
General Queries, Procurement and Finance

Schools MIS Support

Press 2
Direct line to MIS Support Team

Technical Support

Press 3
Direct line to our technical
support team

Email

helpdesk@cygnet-it.org

Provide a short descriptive subject line to help us identify your issue in a list and then provide as much detail as you can in the email body.

If you have a Supported by sticker on your PC then please include the Device ref in the details.

If you have a more general enquiry please send your message to 

info@cygnet-it.org

Online
Manage your ticket online

You can raise, view or update support tickets online 24 hours a day. – Don’t have access yet? Not to worry, just raise your current request via email or phone and ask that we send you login details at the same time.

We are in the process of moving between online portal’s so please bear with us while we direct you to the right place.

Cygnet Support Site (old one)
Cygnet Client Portal
Phone
020 8619 1200

Sales and
administration<br>Press 1
General Queries, Procurement and Finance

Schools MIS
Support <br>Press 2
Direct line to MIS Support Team

Technical Support <br> Press 3
Direct line to our technical
support team

Email

helpdesk@cygnet-it.org

Provide a short descriptive subject line to help us identify your issue in a list and then provide as much detail as you can in the email body.

If you have a Supported by sticker on your PC then please include the Device ref in the details.

Click here for an email template you can fill in.

Support Ticket Email Template

If you have a more general enquiry please send your message to 

info@cygnet-it.org

Online
Manage your ticket online

You can raise, view or update support tickets online 24 hours a day. – Don’t have access yet? Not to worry, just raise your current request via email or phone and ask that we send you login details at the same time.

We are in the process of moving between online portal’s so please bear with us while we direct you to the right place.

Cygnet Support Site (old one)
Cygnet Client Portal