Cygnet IT Services have the following vacancy:

MIS Support Consultant

Cygnet IT Services CIC provide MIS & IT support to schools. We are currently seeking an MIS Support Consultant to join the MIS Support team, based in Wallington Surrey.

The successful candidate will provide comprehensive support to schools and assist in the day-to-day use of their Schools Management Information System. To support schools with the ESS SIMS, Arbor and Bromcom software, resolving problems via a central help desk, liaising directly with school staff and working with schools to maximising their knowledge and use of their systems and running training sessions both online and in person.

The position is for an office-based role, based in Wallington but occasional travel will be required to school sites.

The position offered is full-time (37.5 hours per week).

Duties will include:

• To fully support the use of MIS systems, (SIMS, Arbor, Bromcom), within customer sites.

• Helpdesk support for customers, via the phone and remote sessions resolving problems.

• To regularly monitor support calls and be pro-active in identifying common problem areas and potential means of resolution.

• Training staff in the use of the MIS platforms: SIMS/Arbor/Bromcom and preparing training documentation.

• Installing and upgrading software (where applicable). • General advice and support to Senior Leadership Teams, Teachers and School Administrative staff in relation to supporting Management Information within the schools.

Qualities:

• Applicants should ideally have previous experience of using either the Arbor, Bromcom or SIMS MIS software (Arbor experience would be a distinct advantage). Applicants without previous MIS experience would be required to have experience of supporting a database, customer service and running training.

• Experience of working either within a school environment, within an IT systems support environment or a customer service/training environment.

• Secondary school experience including knowledge of course manager, exams or assessment manager would be an advantage, although full training will be provided to the successful applicant.

• Confidence in dealing with customers and ability to run customer training sessions.

• Willing to continually learn independently and develop your skills.

• Good communication skills and the ability to work within a team.

• Ability to take on responsibility when required. • Experience of using versions of Windows and Microsoft products including Word and Excel are essential.

• Applicants must hold a full driving licence and have access to a vehicle as travelling between sites will be required.

Salary:

Salary dependent on experience. Please contact us for further details.

Employee Benefits:

22 days annual leave (plus bank holidays) rising 1 day per years’ service to 33 days.

5% workplace pension

Employment Checks:

Position will be subject to satisfactory references, employment eligibility and enhanced DBS checks.

To apply:

To apply or for further information, please contact us or submit your CV to: recruitment@cygnet.it