Job opportunities with Cygnet IT

At Cygnet, we ensure we fully understand our customer's needs, technical knowledge and available resources so we can provide the best support possible. We are also proud to be a 'Community Interest Company' - CIC - which means we strive to support IT development for the benefit of everyone we work with.

If you'd like to become part of our dedicated, friendly team, get in touch today.

 

Job opportunities with Cygnet It

At Cygnet, we ensure we fully understand our customer's needs, technical knowledge and available resources so we can provide the best support possible. We are also proud to be a 'Community Interest Company' - CIC - which means we strive to support IT development for the benefit of everyone we work with.

If you'd like to become part of our dedicated, friendly team, get in touch today.

MIS Support Consultant (SIMS)

Cygnet IT Services CIC provides ICT support to schools.  We are currently seeking an MIS (Management Information System) Support Consultant to join the MIS team. The successful candidate will provide comprehensive support to schools and assist in the day to day use of their Management Information System.  

An accredited Capita SIMS support team, this role is designed to support Capita SIMS Management Information System.  Candidates must have previous knowledge of SIMS, preferably with some experience within the secondary school sector and have the confidence to liaise with customers and offer training. The support role will primarily be responsible for the SIMS system but working as part of the MIS team will also be responsible for the helpdesk support of other MIS products that we work with. 

Resolving problems via a central help desk, liaising directly with school staff and working with schools to maximise their knowledge and use of their systems.  Training will be provided on the MIS systems as required, but it is important to have the ability to work and learn independently.

The MIS Support consultant will be based at BTS House, Wallington but will be required to travel between sites from time to time.  The position offered is full time, 37.5 hours per week.   Flexibility will be required as there will be some occasional travel involved along with the requirement to attend customer sites to carry out training. (There is an option for this role to be 4 days a week, 30 Hours).

Duties will include:

  • Helpdesk support for our customers, resolving problems recorded via a central IT Help Desk, 
  • Ensuring helpdesk queries are actioned to meet Service Level Agreement and to ensure that customers have relevant and concise updates and feedback when working on their requests,
  • Taking responsibility for specific modules and areas of the software,
  • Training customers in their MIS usage and preparing training documentation where necessary,
  • General advice and support to Senior Leadership Teams, Teachers and School Administrative staff in relation to the best use of their Management Information System. 

Skills Required:

  • Applicants MUST have a working knowledge of the Capita SIMS software, secondary knowledge in particular regard to the exam’s module would be advantageous.
  • Ability to work independently and research issues and resolutions.
  • Ability to take on responsibility and lead on projects,
  • Willing to continually learn and develop your skills,
  • Confidence in dealing with customers and ability to run customer training sessions,
  • Knowledge of / willing to learn Arbor MIS would be advantageous.
  • Excellent communication skills and the ability to work within a team,
  • Experience of using versions of Windows and Microsoft products including, Word and Excel are essential,
  • Applicants must hold a full driving licence and have access to a vehicle as travelling between sites will be required,

MIS Support Consultant

37.5 hours per week, full time (8.30-17.00).

Salary range £25,000-£28,000 (depending on experience).

Including 5% Pension contribution

Subject to references and Enhanced DBS checks 

For further information and a full job description, please contact recruitment@cygnet.it

Applications will be reviewed on receipt

IT SUPPORT ENGINEER

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