Job opportunities with Cygnet It

At Cygnet, we ensure we fully understand our customer's needs, technical knowledge and available resources so we can provide the best support possible. We are also proud to be a 'Community Interest Company' - CIC - which means we strive to support IT development for the benefit of everyone we work with.

If you'd like to become part of our dedicated, friendly team, get in touch today.

 

Job opportunities with Cygnet It

At Cygnet, we ensure we fully understand our customer's needs, technical knowledge and available resources so we can provide the best support possible. We are also proud to be a 'Community Interest Company' - CIC - which means we strive to support IT development for the benefit of everyone we work with.

If you'd like to become part of our dedicated, friendly team, get in touch today.

IT Support Engineer

Full Time, 37.5 Hours per week

Cygnet IT Services CIC provides IT support and services to education, business and charity customers in Sutton and surrounding areas.

The ideal candidate will have a keen interest in IT and previous experience working in an IT support environment. You will be expected to provide high quality 1st and 2nd line support and assistance to our customers as part of our field team.
Closely liaising with customer’s internal IT support or their end users and senior managers / leaders you will build strong relationships and achieve a high level of customer satisfaction. When not on-site with customers, the IT Support Engineer will provide additional support for the office-based Service Desk.

Applicants must hold a full driving licence and have access to a vehicle as the IT Support Engineer will be predominantly field-based, with occasional periods working from our offices in The Grove Park, Carshalton.

Duties will include:

  • To provide on-site support and consultancy as required in accordance with customer’s needs. Resolving networking, hardware and software issues and providing preventative maintenance.
  • To carry our fault diagnosis on-site and remotely, rectifying faults and where required arranging additional courses of action such as referral to senior staff or arranging third party maintenance or support.
  • To ensure all items are logged correctly through the Service Desk following set procedures.
  • To ensure tickets assigned, monitored and actioned to meet Service Level Agreements.
  • To ensure customers have relevant and concise updates and feedback when working on their requests.

Skills required:

  • A pro-active approach to IT support and customer service.
  • A keen interest in technology and IT.
  • Must have the ability to work unsupervised and to manage time and workload effectively, ensuring tasks are completed in a timely and efficient manner.
  • Ability to work under pressure and multi-task.
  • Good understanding and experience of Windows 7, 10, Server 2012 R2 or above.
  • Working understanding and experience of Active Directory, DNS and Group Policy.
  • Experience of supporting network and Wi-Fi equipment.
  • Experience of documenting technical procedures, infrastructures and system configuration.
  • Be able to explain technical concepts in simple terms to peers, end-users and customers.
  • Willing to continually learn and develop your skills.
  • Be able to maintain a high degree of customer service for all customer queries and interactions.
  • A methodical and thorough approach to troubleshooting support requests.

IT Support Engineer
Salary range £25,000-£28,000, including 5% pension and training scheme.
Full time, 37.5 hours per week.

For further information and a full job description, please contact [email protected]

Applications will be reviewed on receipt

MIS Support Consultant (SIMS) 

Full Time, 37.5 Hours per week

Cygnet IT Services CIC provides ICT support to schools. We are currently seeking an MIS (Management Information System) Support Consultant to join the MIS team. The successful candidate will provide comprehensive support to schools and assist in the day to day use of their Management Information System.

An accredited Capita SIMS support team, this role is designed to support Capita SIMS Management Information System. The ideal candidate will have previous knowledge of SIMS, preferably with some experience within the secondary school sector and have the confidence to liaise with customers and offer training. The support role will primarily be responsible for the SIMS system but working as part of the MIS team will also be responsible for the helpdesk support of other MIS products that we work with.

Resolving problems via a central help desk, liaising directly with school staff and working with schools to maximise their knowledge and use of their systems. Training will be provided on the MIS systems as required, but it is important to have the ability to work and learn independently.

The MIS Support Officer will be based at Grove Park, Carshalton but will be required to travel between sites from time to time. The position offered is full time, 37.5 hours per week. Flexibility will be required as there will be some occasional travel involved along with the requirement to attend customer sites to carry out training.

Duties will include:

  • Helpdesk support for our customers, resolving problems recorded via a central IT Help Desk
  • Ensuring helpdesk queries are actioned to meet Service Level Agreement and to ensure that customer have relevant and concise updates and feedback when working on their requests
  • Training customers in their MIS usage and preparing training documentation where necessary
  • General advice and support to Senior Leadership Teams, Teachers and School Administrative staff in relation to the best use of their Management Information System

Skills Required:

  • Applicants must have a knowledge of the Capita SIMS software, secondary knowledge would be advantageous
  • A knowledge of the Pupil Asset MIS would be an advantage but not a necessity
  • Ability to take on responsibility and lead on projects
  • Willing to continually learn and develop your skills
  • Confidence in dealing with customers and ability to run customer training sessions
  • Excellent communication skills and the ability to work within a team
  • Experience of using versions of Windows and Microsoft products including, Word and Excel are essential
  • Applicants MUST hold a full driving licence and have access to a vehicle as they will be required to travel between sites 

MIS Support Consultant
Salary range £24,000-£28,000 (depending on experience). Including 5% Pension contribution.
Full time, 37.5 hours per week, (8.30-17.00).
Subject to references and Enhanced DBS checks.

For further information and a full job description, please contact [email protected]

Applications will be reviewed on receipt