Technical IT Support for Business and Charities

Your technology is there to support your team in doing their role effectively; we are here to ensure your technology works effectively to support your team. Cygnet have been providing IT support in the Sutton area for over 25 years, but If IT support Croydon, New Malden or Mitcham is what you are looking for, you’ll happy to know we also provide support in these areas too. Let us take care of the technical, so you can focus on your organisation.
 

Technical IT Support for Business and Charities

Your technology is there to support your team in doing their role effectively; we are here to ensure your technology works effectively to support your team. Cygnet have been providing IT support in the Sutton area for over 25 years, but If IT support Croydon, New Malden or Mitcham is what you are looking for, you’ll happy to know we also provide support in these areas too. Let us take care of the technical, so you can focus on your organisation.

What is technical support?

Our Technical Support service is designed to take care of all your IT essentials, so that you don’t have to think about it. From server and infrastructure monitoring, to helping your team with day-to-day technical issues- we will cover it all.

Why do we need technical support?

Your IT is there to support you, but for it to do that, it also needs its own support. As incredible as technology is, it requires maintenance and management. Without IT professionals, this duty will fall on you and your team to manage- which means you lose valuable time that could have been spent running your business or charity. Ultimately, constant IT disruption reduces productivity, disrupts operation, reduces service quality, and cripples organisational growth. 

Having an IT support team keeping your technology up and running, will mean you can focus on running and growing your company.

What does this service include?

Cygnet provide an IT support one-stop-shop, to meet all your IT needs. We have a single service desk accessible phone, email and website underpinning our support, providing complete transparency for everything we do. We understand that not all the technical services we provide may be of value to certain businesses, that’s why our technical service contracts are built to meet your requirements. Below is a list of all the technical services you can choose to include in a contract with us: 

  • Unlimited remote support via our service desk for EVERY member of your team 
  • SLA backed response on all tickets 
  • All hardware and software support (network, WiFi, ISP, windows updates, AV, print monitoring etc.) 
  • Technical lead for any integrations requiring IT (no more relaying messages between suppliers)  
  • On-site attendance though regular scheduled visits or as required (your choice)  
  • Competitive quotes for all hardware and software
  • Management of G-Suite or Office 365 domains 
  • Advice and Guidance on ICT planning and budgeting 
  • Detailed monthly service desk report 
Why should I choose Cygnet?

Cygnet has years of experience providing charity and small business IT support services throughout the Sutton, Croydon, New Malden and Mitcham areas. Our team of dedicated IT professionals believe in the importance of not only resolving problems, but helping our customers to better understand their IT. Because our customers deserve to be empowered by their IT, not confused by it. Finally, as a community interest company, we are driven not by profits or a bottom-line, but by providing the best IT support we can to our community. 

In short, with Cygnet you know that your staff and your IT will always receive the highest level of support. 

To discuss this service further and find out how we can help you, please contact us!
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