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Helpful and Happy

Cygnet IT July 7, 2020

“Laura is great, always so helpful and happy”

“Think the whole team are doing an incredible job”

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Testimonials

Rapid response and on-screen support was incredibly helpful. You have a great team working very hard clearly.

Rapid response and on-screen support was incredibly helpful. You have a great team working very hard clearly.

– April 2024

David - Assistant Head Teacher

Dorchester Primary School

Alison is always very helpful. I don’t know where I’d be without her!

Alison is always very helpful. I don’t know where I’d be without her!

– April 2024

Rebecca - Exams Officer

Carshalton High School for Girls

Very attentive and patient. Problem resolved perfectly. Thankyou.

Very attentive and patient. Problem resolved perfectly. Thankyou.

– April 2024

Hackbridge Primary School

Very helpful advice on the phone, offering ideas for how I could access the info I wanted.

Very helpful advice on the phone, offering ideas for how I could access the info I wanted.

– March 2024

Anita - Administrator to the Senior Leadership Team

King Athelstan Primary School

Alison M has been amazingly helpful with my MANY census queries! Thank you so much for your patience.

Alison M has been amazingly helpful with my MANY census queries! Thank you so much for your patience.

– March 2024

Donna - School Secretary

Sandy Lane Primary School

This was the first time we set up a (new user) account under our new IT provider and it was very simple and worked first time…

This was the first time we set up a (new user) account under our new IT provider and it was very simple and worked first time. This was refreshing… Thank you for making it simple.

– March 2024

Visha - Deputy Clinic Manager & Head of Nursing

Newlife Fertility Clinic

Super quick response, Alison was very helpful.

Super quick response, Alison was very helpful.

– February 2024

Carla - Office Manager

Greenshaw High School

Cygnet support team have always gone over and above to support me and my queries…

Cygnet support team have always gone over and above to support me and my queries. Our new technician for the school is very quick at responding to any problems we have come across in the school on site. I have developed a really good communication system with him, where I table to go through issues with him and know they will get sorted.

– February 2024

Naseem Badar

Foresters Primary School

Ryan dealt very efficiently with the query and provided an instant solution. Great work as always.

Ryan dealt very efficiently with the query and provided an instant solution. Great work as always.

– February 2024

Angela - Head Teacher’s PA, Registrar and Office Manager

Oakhyrst Grange School

Always extremely helpful and pleasant service. Quick to respond and answer questions.

Always extremely helpful and pleasant service. Quick to respond and answer questions.

– January 2024

Hockering Church of England Primary Academy

Everyone is always so helpful and pleasant to deal with

Everyone is always so helpful and pleasant to deal with.

– January 2024

Sue - Examinations Officer

Carshalton Boys Sports College

Cygnet resolved the issue very quickly, and was really helpful on the phone, thank you!

Cygnet resolved the issue very quickly, and was really helpful on the phone, thank you!
– January 2024

Hannah - HR & Payroll Officer

The Limes College

Alison M was friendly, efficient and made sure my query was fully resolved. Very helpful.

Alison M was friendly, efficient and made sure my query was fully resolved. Very helpful.
– December 2023

Head of Admissions

Greenshaw Learning Trust

Great support, as always. Thank you.

Great support, as always. Thank you.
– December 2023

Culvers House Primary School

Sarah is always so helpful and goes above and beyond to help. Thank you.

Sarah is always so helpful and goes above and beyond to help. Thank you.
– December 2023

Deputy Head teacher

Coombe Hill Junior School

I am very thankful for the incredible help provided

I am very thankful for the incredible help provided.

– December 2023

Gemma - Assistant Headteacher & Curriculum Lead

All Saints Benhilton CoE Primary School

Alison was extremely helpful and knowledgeable resolving my Bromcom issue

Alison was extremely helpful and knowledgeable resolving my Bromcom issue.

– November 2023

Lisa - Examinations Officer

Orchard Park High School

Quick friendly and professional

Quick friendly and professional.

– November 2023

Janusz - Site Manager

Bandon Hill Primary

Cygnet were assisting a third party with providing a backup of data and did their part very efficiently

Cygnet were assisting a third party with providing a backup of data and did their part very efficiently.

– November 2023

Angela - Head Teacher’s PA, Registrar and Office Manager

Oakhyrst Grange School

Ryan was excellent – he dealt with the issue and followed up until the ticket was closed.

Ryan was excellent – he dealt with the issue and followed up until the ticket was closed.

– October 2023

Alison Cunniffe

The Federation of St Elphege's

Strong subject knowledge to be able to provide me appropriate support for my query

Strong subject knowledge to be able to provide me appropriate support for my query – jovial and friendly manner. Thank you.

– October 2023

Helen - Deputy Head

Maple Infants' School

‘Nothing is too much for Chris. He goes above and beyond to help us with our queries. He is very flexible and addresses things at short notice. He has also solved issues with potential technical problems as and when they arise. He has been an incredibly approachable to us.

‘Nothing is too much for Chris. He goes above and beyond to help us with our queries. He is very flexible and addresses things at short notice. He has also solved issues with potential technical problems as and when they arise. He has been incredibly approachable to us.

– October 2023

T

St Mary's RC Infants School

Always a great service also love the fact that we can speak on the phone or remote on.

Always a great service also love the fact that we can speak on the phone or remote on.

– September 2023

Mrs Angela Cavil - Office Manager/Heads PA

Nelson Primary School

Fantastic support from the team as usual. Thank you for resolving this issue with InVentry.

Fantastic support from the team as usual. Thank you for resolving this issue with InVentry.

– September 2023

Donna - Office Administrator & School Receptionist

Hackbridge Primary School

Simon was extremely patient and helpful with resolving my query and supported me through the steps with ease.

Simon was extremely patient and helpful with resolving my query and supported me through the steps with ease.

– September 2023

Jo - HR Manager

Henley Bank High School

Simon was a star, as usual!

Simon was a star, as usual!

– August 2023

Arwen - Data Manager

Five Acres High School

I’d like to personally think Andy for being so patient and helpful..

I’d like to personally think Andy for being so patient and helpful; continually trying to resolve my printer issues and really making a huge effort to ensure that the problem was resolved after my profile was finally recreated. He was, at all times understanding, helpful and persistent – looking for ways to help me! Thanks again.

– August 2023

Janine - Art Leader

Alison M was brilliant, patient and amazing with helping me.

Alison was brilliant, patient and amazing with helping me.

– August 2023

Jo - HR Manager

Henley Bank High School

Very helpful and patient member of staff. Thanks for helping me so swiftly.

Very helpful and patient member of staff. Thanks for helping me so swiftly.

– July 2023

Joanna London - Teacher

Green Wrythe Primary School

Zoe is so patient and gets to the bottom of any issues

Zoe is so patient and gets to the bottom of any issues.

– July 2023

Data Manager

Stanley Park Infants’ School

Always so prompt and helpful. Thank you.

Always so prompt and helpful. Thank you.

– July 2023

Debbie - Deputy Headteacher

Sutton Tuition And Reintegration Service

Comprehensive and easy instructions as always.

Comprehensive and easy instructions as always. Very helpful refresher course too.

– June 2023

Fern Hill Primary School

Really quick effective response from my inquiry

Really quick effective response from my inquiry.

– June 2023

STARS

Andy K went above and beyond at very short notice

Andy K went above and beyond at very short notice

– June 2023

Liz - Catering Manager

All Saints C of E Primary School Carshalton

Alison M was very efficient and followed up on the FMS query straightaway and kept me informed.

Alison M was very efficient and followed up on the FMS query straightaway and kept me informed.

– May 2023

Cheryl - School Business Manager

Surbiton Hill Nursery School

This request was sorted very quickly, thank you.

This request was sorted very quickly, thank you.

– May 2023

Clare Blake - Office Administrator

Wood Field Primary

Very clear and helpful support from Alison S, thank you.

Very clear and helpful support from Alison S, thank you.

– May 2023

Rebecca, Examinations Officer

CHSG

Very impressed with the service and experience…

Very impressed with the service and experience. Ryan was patient and solved it for me with few steps over the phone and a couple of clicks in remote access. Fantastic work!

– April 2023

Sam - SMI Physical Health Checks Peer Support Worker

Sutton Mental Health Foundation

Zoe was great, and my questions were all answered.

Zoe was great, and my questions were all answered.

– April 2023

Ian - Director of Premises and Health & Safety

Coombe Academy Trust

Dealt with my enquiry really quickly and efficiently.

Dealt with my enquiry really quickly and efficiently.

– April 2023

Angela - Head Teacher’s PA, Registrar and Office Manager

Oakhyrst Grange School

Ryan was very quick to respond and offered a solution I didn’t think was possible. He then solved the problem quickly for us.

Ryan was very quick to respond and offered a solution I didn’t think was possible. He then solved the problem quickly for us.

– March 2023

John Henshall

Holy Trinity CofE Junior School

Kat is always so helpful and knowledgeable. She is also very patient.

Kat is always so helpful and knowledgeable. She is also very patient!

– March 2023

Karen - Exams Officer

Coombe Girls' School & Sixth Form

Dealt with my enquiry really quickly and efficiently.

Dealt with my enquiry really quickly and efficiently.

– March 2023

Angela - Head Teacher’s PA, Registrar and Office Manager

Oakhyrst Grange School

Simon was able to provide a solution on multiple levels as this was a very complex problem

Thank you, Simon, for helping me with a very complex parent mail data import issue. Simon was able to provide a solution on multiple levels as this was a very complex problem. Many thanks, Simon, and Cygnet Team.

– February 2023

George - IT Systems Engineer

Orchard Hill College & Academy Trust

Fabulous staffing team. Nothing is ever trivial or too much.

Fabulous staffing team. Nothing is ever trivial or too much.

– February 2023

Tina - PA to Principal & Office Manager

Addington Valley Academy

Always a professional and helpful service

Always a professional and helpful service

– February 2023

Mrs Deepika Soma - SENDCo

St Dunstan’s C of E Primary School

Simon is very helpful

Simon is very helpful

– February 2023

Asif Ali - Orchard Hill IT

Orchard Hill

My issue was resolved so quickly, and the manner was so calm

My issue was resolved so quickly, and the manner was so calm. The person who helped was brilliant!

– January 2023

Sheena Hindocha - SENCo

Dorchester Primary School

Excellent service from start to finish. Thank You.

Excellent service from start to finish. Thank You.

– January 2023

School Business Manager

Spencer Nursery School

Great service every time

Great service every time

– January 2023

Jill - Support Technician

Carew Academy

The service was quick, fast and efficient

The service was quick, fast and efficient

– December 2022

Reena - Exams Officer

Sutton Grammar School

Alison was very helpful and understanding

Alison M was very helpful and understanding

– December 2022

School Secretary

Sandy Lane Primary School

I always find that the Cygnet helpdesk team are friendly, supportive and go the extra mile to try and help resolve any issues however minor or trivial

I always find that the Cygnet helpdesk team are friendly, supportive and go the extra mile to try and help resolve any issues, however minor or trivial. Even at their busiest times, you are never made to feel rushed or that you are in any way wasting their time. Thank you to the team.

– November 2022

Karen - Operations Manager

Sherwood Park School

Zoe is amazing! Always solves my queries.

Zoe is amazing! Always solves my queries.

– November 2022

Vanessa - Receptionist

Wildmoor Heath School

Very clear demonstration and Sarah was able to answer our questions

Very clear demonstration and Sarah was able to answer our questions

– October 2022

Angela - Head Teacher’s PA, Registrar and Office Manager

Oakhyrst Grange School

Quick service and very informative

Quick service and very informative

– October 2022

Jack - IT Technician

Five Acres High School

Ryan was very helpful and efficient

Ryan was very helpful and efficient

– October 2022

Green Wrythe Primary School

Sarah always provides excellent and professional service. So easy to follow via telephone.

Sarah always provides excellent and professional service. So easy to follow via telephone.

– September 2022

Amy Bennett - Sherwood Hill School Receptionist

Sherwood Hill School

Ryan provided a first-class service, quick and responsive to request including coming up with a very helpful and cost-effective solution when we encountered an unexpected problem

Ryan provided a first-class service, quick and responsive to request, including coming up with a very helpful and cost-effective solution when we encountered an unexpected problem. He kept me informed at every stage, which was much appreciated. Thank you.

– September 2022

Atula - Volunteer Coordinator

Citizens Advice Sutton

Very quick, professional and warmth from David! Many thanks.

Very quick, professional and warmth from David! Many thanks.

– September 2022

Ifat

Citizens Advice Sutton

I believe staff who I speak with are very patient and understanding. Thank you!

I believe staff who I speak with are very patient and understanding. Thank you!

– August 2022

Lulu Esua - Head Teacher

St John's CofE Primary School

As always, a very quick and successful outcome. Team always helpful.

As always, a very quick and successful outcome. Team always helpful.

– August 2022

Julie - Senior Administrator

St Joseph’s Catholic Primary School

I always have great faith in the Cygnet team that someone will know the answer to my query

I always have great faith in the Cygnet team that someone will know the answer to my query.

– July 2022

Martine - Attendance & Admissions Officer

The Skills Hub

Thank you, Andy, for working around my timetable and resolving quickly

Thank you, Andy, for working around my timetable and resolving quickly.

July 2022

Holy Trinity CofE Junior School

My question was quickly resolved by Zoe, very happy with the service

My question was quickly resolved by Zoe, very happy with the service.

July 2022

Data Manager

Rushy Meadow Primary Academy

Matt was excellent in resolving this issue. What more to say but thank you!

Matt was excellent in resolving this issue. What more to say but thank you!

July 2022

Claire - Year 6 Teacher

Robin Hood Junior School

Extremely quick response to my raised ticket

Extremely quick response to my raised ticket.

– June 2022

Julie - Senior Administrator

St Joseph’s Catholic Primary School

Simon was great, resolved my problem quickly, thank you.

Simon was great, resolved my problem quickly, thank you.

– June 2022

Mrs Kay Butler - Administrative Assistant

All Saints Benhilton C of E Primary School

My problem was quickly resolved and explained clearly

My problem was quickly resolved and explained clearly to me, so now I know what to do. Thank you.

– June 2022

Clare - School Administrator

Bandon Hill Primary

Really helpful and managed to solve issue swiftly

Really helpful and managed to solve issue swiftly.

– June 2022

Generalist Advisor

Citizens Advice Wandsworth

Excellent support throughout the whole process

Excellent support throughout the whole process and the team worked around when it was suitable for me, in order to access my computer. Very grateful for their help.

– May 2022

Westbourne Primary

Sarah and Kat were most helpful in looking at all avenues for my merge report difficulties

Sarah and Kat were most helpful in looking at all avenues for my merge report difficulties. They were both patient and supportive. I am grateful, as ever, for the assistance your guys provide.

– May 2022

Arwen - PA to Principal

St Philip's School

I had a difficult problem. Marc and Ryan helped me, and they were good at explaining every step.

I had a difficult problem, Marc and Ryan helped me, and they were good at explaining every step.

– May 2022

Christine - Advice Session Supervisor

Citizens Advice Sutton

Simon was helpful, friendly, and saved me loads of work – Thank you!

Simon was helpful, friendly, and saved me loads of work – Thank you!

– April 2022

Angela - Office Manager

Nelson Primary School

Thank you to Simon and the rest of the team – always ready to help

Thank you to Simon and the rest of the team – always ready to help.

– April 2022

Kola Adeniyi - Key Stage 3 & 4 Pastoral Manager

Young People's Academy

David was very quick to set up the account and answer my supplementary questions – excellent service. Thank you.

David was very quick to set up the account and answer my supplementary questions – excellent service. Thank you.

– April 2022

Volunteer Coordinator

Citizens Advice Sutton

Extremely helpful and friendly service resolved my issue immediately

Extremely helpful and friendly service resolved my issue immediately.

– April 2022

Miss Hazel Smith - School Office Manager

Brantridge School

Marc was super friendly and helpful and resolved my issue with professionalism

Marc was super friendly and helpful and resolved my issue with professionalism.

– March 2022

Sarah - Volunteer Advisor

Citizens Advice Wandsworth

Incredible levels of professionalism and efficiency as always

Incredible levels of professionalism and efficiency as always.

– February 2022

Julie - Attendance Officer

Greenshaw Learning Trust

Jess was very kind and welcoming, and explained each chapter with great detail

Jess was very kind and welcoming, and explained each chapter with great detail.

– February 2022

Feedback from SIMS Online Training

The course was very clear and covered all the content needed

Very informative. The course was very clear and covered all the content needed.

– January 2022

Feedback from SIMS Online Training

First class service!

Your staff are so experienced and what they don’t know, they will find out and get back to you. First class service!

– January 2022

Martine - Attendance & Admissions Officer

The Skills Hub

Am very happy every time I ring Cygnet.

Am very happy every time I ring Cygnet. You can always resolve my issues.

– January 2022

Martine - Attendance & Admissions Officer

The Skills Hub

Really helpful and quick response

Really helpful and quick response.

– January 2022

Caroline

Devonshire Primary School

Good joint work between Cygnet and TSI to find a resolution to situation with minimal disruption

Good joint work between Cygnet and TSI to find a resolution to situation with minimal disruption

– January 2022

Sue - School Secretary

Wildmoor Heath School

Always a SUPERB SERVICE

Always a SUPERB SERVICE.

– December 2021

Claire - Senior Administrator

Tweeddale Primary School

Simon and the SIMS support team is always fantastic.

Simon and the SIMS support team is always fantastic.

– December 2021

Justine - IT Manager

Greenshaw High School

Friendly and speedy service to get the issue solved quickly.

Friendly and speedy service to get the issue solved quickly. Very helpful to use the chat option to liaise when the computer could be fixed without disrupting lessons. Saved the day!

– December 2021

Feedback from Tech Support

Jessica is very knowledgeable in SIMS and was able to resolve my query in a matter of minutes

Jessica is very knowledgeable in SIMS and was able to resolve my query in a matter of minutes, ensuring I could get on with my job.

– December 2021

Tina - PA to Principal/Office Manager

Addington Valley Academy

Kyla is absolutely fabulous, so knowledgeable

Kyla is absolutely fabulous, so knowledgeable and able to swiftly deal with technical issues that it enables me to keep to tight deadlines.

– December 2021

Tina - PA to Principal/Office Manager

Addington Valley Academy

Simon is so helpful, friendly and a pleasure to work with

Simon’s visit was invaluable. Saved us a lot of headache and, as usual, Simon is so helpful, friendly and a pleasure to work with. Thank you.

– November 2021

Mrs Sue Meloy - Examinations Officer

Carshalton Boys Sports College

Very helpful and professional

Very helpful and professional.

– November 2021

Peter - Office Premises Supervisor

Sutton Citizens Advice Bureau - Wallington branch

Really speedy and prompt response, thank you!

Really speedy and prompt response, thank you!

– November 2021

Cheryl - PA to Headteacher

Malden Manor Primary School

The service is always very good and very fast – always impressed!

The service is always very good and very fast – always impressed!

– November 2021

Sue Bashford - PA to the SLT

Dysart School

As always, a great support from Simon and Kat

Thank you. As always, a great support from Simon and Kat, and very much appreciated.

– October 2021

Sue - Examinations Officer

Carshalton Boys Sports College

Excellent customer support

Always offer professional and friendly advice together with explanation of query. Excellent customer support.

– October 2021

Feedback from MIS Support

Always so helpful and quick to respond

Always so helpful and quick to respond. So grateful for all the support Simon has given me in particular.

– October 2021

Danielle

St Dominic's School

Very helpful as usual!

Very helpful as usual!

– October 2021

Michelle - School Office

Avenue Primary Academy

Very helpful

Zoe has been very helpful helping me resolve my query.

– September 2021

Attendance Officer - Wallington Primary Academy

Helpful and extremely competent

Simon was really helpful and extremely competent to resolve the issue timely.

– September 2021

Meenu - Finance and Administration Officer

Seaton House School

Very efficient and friendly

Fast, very efficient and friendly and sorted the problem within 20 minutes of me asking. Fantastic service.

– September 2021

Clare - School Administrator

So quick and helpful

“So quick and helpful.”

– August 2021

Krista - PA to Headteacher

Seaton House School

Always a great service

Always a great service. Thank you to all at the SIMS team. I can’t recommend your services enough.

-July 2021

Matthew – Deputy Headteacher

Burlington Junior School

Fast, very efficient, and friendly

Fast, very efficient, and friendly and sorted the problem within 20 minutes of me asking. Fantastic service.

– July 2021

Sandra - School Nurse

Grafham Grange School

Only provider who provides a near normal service

Definitely the only provider who provides a near normal service in the current environment.

– Jan 2021

Nicola - School Business Manager

St John's CofE Primary School

1st class service

1st class service with nothing too much trouble. Thank you so much, you always ease my burden.

– Dec 2020

Tina - PA to Office Manager

Addington Valley Academy

Excellent response and results

“Excellent response and results”

School Business Manager

Nonsuch Primary School

Excellent throughout the upgrade

“I would like to say that Giovanni and Julie were both excellent throughout the upgrade and managed to fit in with our restricted opening hours post lockdown and a few unexpected issues en route.”

Club Secretary

New Malden Sports Club

So glad we have you

“The only company who seems to be able to support us in the current environment- so glad we have you”

N Rees - School Business Manager

St John's C of E Primary School

Hard-working and dedicated teams

“Chris and Anton have worked really hard to ensure all bases have been covered and that the school has had minimal disruption. They clearly have a wealth of knowledge and a can do attitude, to go the extra mile, when needed.”

“Meeting some of the support team has enabled a great opportunity to enhance our working relationship and provide a greater understanding of the needs of the school. Your hard-working and dedicated teams (IT and SIMS) are clearly what gives Cygnet it’s USP, and they should be congratulated.”

P Major - School Business Manager

All Saints Benhilton CofE Primary School

Cygnet are friendly

“Cygnet are friendly, helpful and efficient, even when I probably ask the same questions over and over again. Their customer service is second to none.“

Office Manager

The Link Secondary School

Always Extremely Helpful

“All members at Cygnet are always so helpful and knowledgeable. Thank you”

“Always extremely helpful, friendly and will go the extra mile to ensure everything is working for me.”

Kim Poupart - Admissions & Office Supervisor

Bandon Hill Primary School

Friendly Service

“So lovely to have a friendly, cheerful person answer your questions and resolve them so speedily.”

Tina McMenamin - Administration Assistant

The Link Secondary School

Helpful and Happy

“Laura is great, always so helpful and happy”

“Think the whole team are doing an incredible job”

Julie Kerr - School Business Manager

Burlington Junior School

1st Class Support

“Cygnet support is always 1st class!”

Howard Dutton - IT Technician

Lovelace Primary School

Customers Are Priority

“Always helpful and issues resolved. I am very happy making contact with anyone at Cygnet, and the technician always makes me feel as I am a priority. Thank you”

Diane Seccombe - School Business Manager

Muschamp Primary School

Going the extra mile to meet customers needs

“We were so impressed with Ant and Giovanni’s product knowledge, attention to detail and offering to explain the process to us. Ant kindly took us through the processes and gave us an overview at the end to help improve our knowledge of the product”

IT Manager

Glenthorne High School

Great Service; I always recommend Cygnet

At our School, the combination of knowledge and the personal touch that Cygnet provides is really valuable to us. I have been working with the team for many years and am pleased with the quality of service – we can get all the support we need for all our IT, delivered by staff who understand our pressures.

“I always recommend Cygnet to others as a service provider you can trust.”

Business Manager

Avenue Primary School, Sutton

Our great training feedback

The advice given was very useful and relevant.”

“As a newcomer, I found the whole event very educational and insightful.”

“Very professional feel to the event; well run, with the right number of attendees.”

Feedback from Cygnet training courses

Understanding issues and resolving them

I had previously worked with another SIMS team. After not receiving the service I felt we required, I moved to Cygnet. The problems I had been wanting addressed and resolved were rectified in the very first meeting…following this their work has continued to be excellent.

“I find all the staff to be approachable and polite. I am never made to feel that I am wasting time in asking questions.”

Deputy Head

Burlington Junior School, New Malden

Good introduction to an important subject

92% of respondents rated our GDPR training course ‘Very Good’or ‘Excellent’ and said they were ‘Extremely likely’ or ‘Very likely’to recommend Cygnet training to others.

“The [GDPR] presenter was very knowledgable, and the pack provided was also very useful to pass on to colleagues back at school.”

Feedback from GDPR training for schools

Same excellent team, same excellent IT service

“I have been working with the team for many years and am pleased with the quality of service – we can get all the support we need for all our IT, delivered by staff who understand our pressures.”

Business Manager

Primary school in Carshalton

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