Customer FeedBack

People are important to us - whether it’s our customers, our colleagues or our community - and we value our unique connection to our local area. Born out of the local Council, our partnerships and connections go back a long way. Cygnet is a forward thinking company and by utilising our heritage we have the specialist skills to help schools, businesses and charities succeed. But don’t just take our word for it, see what our customers say!


Same excellent team, same excellent IT service

“I have been working with the team for many years and am pleased with the quality of service – we can get all the support we need for all our IT, delivered by staff who understand our pressures.”

Business Manager
Primary school in Carshalton

Good introduction to an important subject

92% of respondents rated our GDPR training course ‘Very Good’or ‘Excellent’ and said they were ‘Extremely likely’ or ‘Very likely’to recommend Cygnet training to others.

“The [GDPR] presenter was very knowledgable and the pack provided was also very useful to pass on to colleagues back at school.”

Feedback from GDPR training for schools

Understanding issues and resolving them

I had previously worked with another SIMS team…After not receiving the service I felt we required I moved to Cygnet. The problems I had been wanting addressed and resolved were rectified in the very first meeting…following this their work has continued to be excellent.

“I find all the staff to be approachable and polite…I am never made to feel that I am wasting time in asking questions.”

Deputy Head
Burlington Junior School, New Malden

Our great training feedback

The advice given was very useful and relevant.”

“As a newcomer, I found the whole event very educational and insightful.”

“Very professional feel to the event; well run, with the right number of attendees.”

Feedback from Cygnet training courses

Great Service; I always recommend Cygnet

At our School, the combination of knowledge and the personal touch that Cygnet provides is really valuable to us. I have been working with the team for many years and am pleased with the quality of service – we can get all the support we need for all our IT, delivered by staff who understand our pressures.

“I always recommend Cygnet to others as a service provider you can trust.”

Business Manager
Avenue Primary School, Sutton

Going the extra mile to meet customers needs

“We were so impressed with Ant and Giovanni’s product knowledge, attention to detail and offering to explain the process to us. Ant kindly took us through the processes and gave us an overview at the end to help improve our knowledge of the product”


IT Manager
Glenthorne High School

Customers Are Priority

“Always helpful and issues resolved.  I am very happy making contact with anyone at Cygnet and the technician always makes me feel as I am a priority. Thank you”


Diane Seccombe - School Business Manager
Muschamp Primary School

1st Class Support

“Cygnet support is always 1st class!”


Howard Dutton - IT Technician
Lovelace Primary School

Helpful and Happy

“Laura is great, always so helpful and happy”

“Think the whole team are doing an incredible job”


Julie Kerr - School Business Manager
Burlington Junior School

Friendly Service

“So lovely to have a friendly cheerful person answer your questions and resolve them so speedily.”

Tina McMenamin - Administration Assistant
The Link Secondary School

Always Extremely Helpful

“All members at Cygnet are always so helpful and knowledgeable. Thank you”

“Always extremely helpful, friendly and will go the extra mile to ensure everything is working for me.”


Kim Poupart - Admissions & Office Supervisor
Bandon Hill Primary School

Have Your Say!

We want to hear what you have to say about Cygnet. We believe in full transparency for our customers, so let us know about your experiences here and we will publish them above.


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